A2. Building Confidence

Empowers others by making confident decisions and communicating them effectively so that teams, colleagues and customers have a clear sense of purpose and sustained confidence in Indorama.

Structure / Point	1 No Evidence	2 Developing	3 Proficient	4 Role Model	5 Strategic
Confident Decisions	Does not show the behavioural indicators required for Building Confidence.	Tries to use their best judgement to make timely and accurate decisions but may turn to others for clarification or to make the final decision.	Effectively uses their judgement to make timely decisions in a self- assured way.	Makes timely and confident decisions. Encourages and supports others to do the same.	Creates a culture where timely and confident decision are made by all leaders.
Accountability	Does not show the behavioural indicators required for Building Confidence.	May not consistently take accountability for their decisions, which may leave others unsure of responsibilities.	Takes accountability for – and faces up to – difficult challenges, being open and transparent about their actions, decisions, and mistakes.	Exemplifies the importance of individuals taking accountability for their actions and being transparent in decision- making across Indorama.	Drives a culture of transparency and accountability which positively impacts the future success of Indorama.
Confident communication	Does not show the behavioural indicators required for Building Confidence.	May not consistently communicate their message clearly and in a way that builds the confidence of their audience.	Shows confidence in their ability to succeed through their clear messaging and communication.	Builds confidence, optimism and excitement in Indorama’s ability to succeed through their clear messaging and communication.	Enables others across Indorama to communicate in a way that instils confidence about Indorama’s ability to achieve collective success.